hhdd's commitment to responsible gaming
Gaming is entertainment — set limits on your fun, keep yourself safe, and play mindfully using hhdd's safety tools.
Gaming is entertainment, not addiction
hhdd believes that online gaming is truly enjoyable only when experienced responsibly. We place the highest importance on the wellbeing of every player. We provide a range of practical tools and guidelines to help keep the fun of entertainment within healthy boundaries.
Responsible gaming means knowing when to stop, how much you can spend, and making sure gaming never harms your daily life, family, or financial security. At hhdd, we want every member to stay safe, informed, and happy.
Remember — gaming should never be used as a source of income. It is purely a form of entertainment. Always stay within your financial means before placing a bet, and never chase losses by placing more bets to recover money you have lost.
What's here for your safety
hhdd offers a number of practical tools to keep your experience safe and in control.
Set deposit limits
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, you will not be able to deposit more than that amount within the specified period, which helps keep your budget under control.
Session time limits and reminders
Set a limit on how long you play in one sitting. Once that time is up, hhdd will send you a reminder to take a break. Taking breaks is essential for your mental wellbeing.
Time-out feature
If you feel you need a break for a few days, use the time-out feature. You can temporarily suspend your account for anywhere from 24 hours to 6 weeks.
Self-exclusion
If gaming becomes difficult to control, you can use the self-exclusion option. Activating this feature will close your account for a set period or permanently.
24/7 Bengali support
Our support team is always ready to help with any issue. Contact us via live chat in Bengali — day or night, we are here for you.
Family protection
Keep your account password secure to protect minors from gaining access. Parental control software can be used to keep children away from online gaming sites.
Recognise the signs of a problem
Gaming addiction develops gradually. If you notice any of the following signs in yourself or someone else, it is important to take them seriously. Seeking help at the right time is the wisest thing to do.
Remember — asking for help is not a sign of weakness; it takes courage. hhdd's 24/7 live chat team is always ready to support you.
Betting beyond your budget — spending more than your set limit and still being unable to stop.
Chasing losses — the tendency to place larger bets to try to win back money you have lost.
Obsessing over gaming — thinking about gaming all day and constantly waiting for the next session.
Anxiety when unable to play — feeling restless or mentally uncomfortable when you cannot access gaming.
Hiding from family and friends — concealing the truth about your gaming habits or spending from loved ones.
Falling into financial difficulty — taking on debt, diverting money meant for essential expenses, or depleting savings because of gaming.
Control is in your hands
How to set a deposit limit
Go to your account settings and set a daily, weekly, or monthly deposit limit from the "Responsible Gaming" section. Once a limit is set, it takes effect immediately. A 24-hour cooling-off period applies for increasing a limit, but reducing a limit takes effect immediately. At hhdd, the minimum deposit is ৳100 and the minimum withdrawal is ৳800.
How to take a temporary break
Using the time-out feature, you can temporarily suspend your account for 24 hours, 7 days, 14 days, or 6 weeks. During this time, you will not be able to log in or deposit. Your account is automatically reactivated once the time-out period ends. Contact live chat if you need assistance.
Permanent or long-term break
If gaming becomes a serious problem, self-exclusion allows you to close your account for 6 months, 1 year, or permanently. Opening a new account during self-exclusion is prohibited. This is the strongest protection tool available — notify the support team to activate it.
Ensuring the protection of minors
hhdd strictly enforces a 21+ age limit. Identity verification is carried out at registration and at the time of withdrawal. If there are children in your home, install parental control software on your device and never share your account password.
How to enjoy gaming in a healthy way
Responsible gaming does not mean stopping gaming — it means playing smart. Following these simple habits will keep gaming enjoyable at all times.
Set your budget first: Before each gaming session, decide the maximum amount you will spend and stick to that limit.
Set a time limit: Before you start gaming, decide how long you will play and take a break once that time is up.
Know your mental state: Avoid gaming when you are angry, sad, lonely, or under stress — it is harder to make good decisions in those states.
Think of winnings as a bonus: See gaming as entertainment, not a way to earn money — a win is a bonus, a loss is the cost of entertainment.
Take regular breaks: Take at least a 10–15 minute break every hour — get up, walk around, and drink some water.
Be honest with your family: Talk openly with your family about your gaming habits — it will help you stay within healthy limits.
Seek support: If something feels wrong, contact hhdd's live chat or email without delay.
We are here when you need help
If you have any concerns about gaming or feel it is getting out of control, contact us without delay. Our specialist team is available in Bengali 24 hours a day, 7 days a week.
Responsible gaming Q&A
Stay safe, play with joy
Use hhdd's responsible gaming tools today to make your gaming experience safer.